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FAQ's

Product Info

Can I use my drop on carpet or an uneven surface?

Do you offer custom designs to be printed?

How are the drops printed?

How do I store my backdrop or floordrop?

What are the Backdrops and Floordrops made of?

What are the doubleshot fun drops?

What happens if my backdrop or floordrop gets wet?

How do I protect and extend the life of my drop?

Order Status

How do I track my order?

My order never arrived.

An item is missing from my shipment.

My Account

How do I create an account?

How do I edit my account information?

How much is my shipping?

I forgot my password.

How do I return my product?

I received the wrong product.

What is your return policy?

When will my order ship?

International Shipping

Do you ship to my country?

What are my payment choices?

When will my order ship and what are my shipping charges?

Guarantees

Privacy Policy

Security

Pricing and Billing

Do I have to pay sales tax?

I have a question on my charges.

I need a copy of my receipt/invoice.

When will my credit card be charged?

Buyer's Guide

How do I use a coupon?

Additional Support

How do I contact you?

Designer FAQ's

How Do Commissions Work?

What Are Commissions?

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