Product Info

Can I use my drop on carpet or an uneven surface?

Our drop should only be used on a hard flat smooth surface. Using them on a soft or uneven surface will greatly increase the risk of damage.

Do you offer custom designs to be printed?

YES! We will accept your photograph or vector art design to be printed. The custom drops cost an additional $15. To order a custom image, please select your product and applicable size then checkout. Please send an email with your attached image to orders@sosocreative.com with your order number in the subject line.

*Photos can only printed 60 inches wide by 7 1/2 ft. long. Photos should be as hi-res as possible. The higher the resolution the better the image with no files over 20MB. Vector art can be printed in any length from 5-10 ft.

How are the drops printed?

We use a 60 inch large format printer which produce high quality photo-realistic images.

How do I store my backdrop or floordrop?

You may leave your drop hanging but it is always best to store it rolled in the tube in which it was shipped.

What are the Backdrops and Floordrops made of?

100% Canvas backdrops and floordrops are made from museum grade canvas. It is the same canvas used by our sister company to print gallery wraps. This is the most durable option and comes sprayed with a UV protective spray. It also has a matte finish for glare-free photos.

Canvas-vinyl blend is a material made of canvas with 2 thin layers of vinyl on the outside with a 100% GLARE-FREE matte surface. It is more durable than the poly-paper and less susceptible to creasing however it should still be stored in the tube.

 

Polypaper is a material that feels like heavy paper but is actually a material called polypropylene. It is water-resistant and flexible with a matte finish so it is 100% GLARE-FREE. While this material is great it is also most prone creasing and polypaper backdrops and floordrops should be stored rolled and in the tube.

What are the doubleshot fun drops?

Our Double-Shot Fun Drops come in 5' x 8' and 5' x 10' sizes that allow you to print 1 backdrop and 1 floordrop together on the same drop. With two printed together there is a cost savings as compared to buying each individually. This offers a complete setup in one or they can be turned around and used as individual designs.

What happens if my backdrop or floordrop gets wet?

DO NOT RUB your drop if it gets wet. Wiping, rubbing or using anything with chemicals (Ex. Baby wipes) on the image could remove the matte finish as well as part of the image. For UV protected CANVAS drops gently blot dry. For Poly-vinyl or Poly-paper drops very gently blot and allowed to air dry. Wiping or rough blotting will cause damage to your drop. We spray all canvas drops with a UV coating that will extend the life of the drop. For other materials you can also do this yourself.

If you plan to use the drop on the floor with newborns or animals we suggest you protect with a UV spray. Here is a link to a good product on Amazon.com if you want to purchase the product and do it yourself. http://tinyurl.com/3gsn9hm

How do I protect and extend the life of my drop?

Your drops need to be taken care of, especially floordrops. We suggest spraying them with a UV lamination spray to protect against water and scuffing. We spray all canvas drops at no additional charge.

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Order Status

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. orders@sosocreative.com

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My Account

How do I create an account?

Click the "My Account / Order Status" link at the top right side of our site.
Enter your email address.
Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. 

How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. For more information on shipping click to see the Shipping Faq page.

I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?

Unfortunately, we do not accept returns on orders as every order is custom printed or made for you. Each and every product is inspected carefully to ensure there are no issues before it is sent to you. Should there be an issue with a damaged product, please contact us at orders@sosocreative.com and we will work with you to resolve issue.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Unfortunately, we do not accept returns on orders as every order is custom printed or made for you. Each and every product is inspected carefully to ensure there are no issues before it is sent to you. Should there be an issue with a damaged product, please contact us at orders@sosocreative.com and we will work with you to resolve issue. 

When will my order ship?

We make every effort to ship orders within 24 hours however based on order volume it may take 2-3 days. Afterr placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

 

 

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Shipping Faq's

Free Shipping?

Shipping to the Contiguous US
SoSoCreative offers FREE ground shipping on orders over $99 using USPS. Orders under $99, pay a flat rate of only $9.99 for ground shipping. Contact us via Email: info@sosocreative.com if you have special shipping needs. Ground delivery time is not guaranteed. Express and guaranteed delivery is available at an additional charge.

There is an additional charge for shipments to AK, HI, PR, US Virgin Islands, and non-US locations.

We are always happy to assist you with your special or urgent shipping needs- please contact our customer service department directly at orders@sosocreative.com. Email is answered between 9a-5p M-F Est. You may also check our FAQ page, you may find a quick answer to your concern there.

Do you ship to my country?

Please create an account by clicking the "My Account / Order Status" link at the top right-hand side of our site. During signup, we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately, we cannot ship to your country at this time.

We have added international shipping options however we realize that the cost of shipping can sometimes be more than the cost of the product. We have and will continue to investigate options for reducing shipping costs internationally.

Currently shipping to the following countries*:
United States
Canada
Australia
UK

These countries were chosen based on the potential or rather lack of potential for fraud. Should you need a product shipped to a country that is not on this list, please email us at orders@sosocreative.com. We will be happy to work with anyone in any country on an individual basis to ship to their country.

When will my order ship and what are my shipping charges?

We print on demand and our goal is to ship out orders within 24 hours of receipt however based on volume it could take 2-3 days. If your order needs to be rushed for an upcoming shoot please let us know and we will do our best to accommodate you. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

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Guarantees

Privacy Policy

We value your privacy and do not share your information with any other party. Please view our Privacy Policy for complete details on how we use the information we collect.

Do you ship to my country?

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

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Pricing & Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our facility which is Georgia.

I have a question about my charges.

Click the "My Account / Order Status" link at the top right-hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service at orders@sosocreative.com for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right-hand side of our site to print invoices.

When will my credit card be charged?

Your credit card will be charged when you place the order.

 

 

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